Friday, February 24, 2012

A look into Air Deccans IT infrastructure

The Air Deccan IT infrastructure is centered on two major components namely IT infrastructure to support the E ticketing CRS setup and the Air Deccan operational setup. The IT team as of March 31, 2006 included 35 staff located in Bangalore. Air Deccan has also adopted several other IT measures aimed at reducing costs and improving its operational efficiencies:
  • Use of open-source software where appropriate, including for firewalls and e-mail servers
  • Reduction of long-distance and local telephone costs through implementation of voice over Internet protocol (VOIP) and other technologies
  • Implementation of Intranet to help streamline corporate communications
E ticketing CRS setup

The Air Deccan CRS is accessible to all consumers through the AirDeccan website, The website is Verisign-certified secure for e-commerce purposes. Air Deccan has established two fully redundant online payment gateways and data links to help ensure both security and continuity of service for its website customers.

Air Deccan’s CRS resides on servers hosted at InterGlobe’s data centre located in Gurgaon which offers complete redundancy in power, fire suppression, network connectivity and security. The servers are connected with redundant Internet connections leased from BSNL and Bharti, as well as by HCL wireless loop to help maximize network availability. Connectivity is maintained using an automated router that switches from a primary BSNL connection to a backup Bharti connection in case of failure. If both the leased connections fail then the HCL wireless loop is used to keep the site live.
The network connectivity is continuously monitored by a 24/7/365 support team at InterGlobe, HCL and Air Deccan to avoid downtime. To further help maintain security, the Air Deccan servers are kept isolated from other networks and a Cisco Pix 515e Firewall and LINUX firewall has been installed to extend network security.

Backup procedures include routine database, transaction log and website and server log backups. HCL provides double or triple redundancy to all crucial connectivity links and triple-redundancy for “last-mile” applications and Air Deccan’s data servers.

Air Deccan operational setup
The IT infrastructure also allows Air Deccan to provide web connectivity for all points of sale, including direct Internet customers, call centre customers and airports via telephone or leased line or, in some parts of the country V-SAT link. This connectivity has allowed Air Deccan to do away with SITA1 lines, which are relatively expensive communications links used by other airlines to keep in touch with their check-in and other airport operations. Internet-based airport connectivity has allowed Air Deccan to expand its airport operations quickly and inexpensively into smaller towns. Compare this to airlines using SITA who find it difficult to expand where SITA lines are not available.

Sunday, February 19, 2012

Contract hiring

As the environment becomes more competitive for a company, the resulting cost pressures normally lead to an increased tendency of the firm to hire and fire workers as per the market demand. This just-in-time contract hiring policy has many problems associated with it.
Loss of security
A major problem is the loss of security which a company offers to its workers in the form of health, legal rights and retirement benefits. Independent workers face lower earnings, fewer benefits and legal rights, truncated career paths, and dimmer prospects for retirement income security. 

A company is less likely to send/impart training at its own cost to temporary workers. Thus they will not receive expensive training which is needed by them to keep abreast of technological developments so as to enable them to secure good jobs in the future. Instead they would have to spend from their own pockets to gain access to newer training and skill development. Thus HRM training function may shift from the company to the independent workforce. 

Training becomes even more relevant when newer technologies get introduced within the company. Since the independent worker can simply be replaced by a more competent independent worker.

Saturday, February 18, 2012

Is the independent workforce strategy a viable option? Implications on HRM


Offshoring1 simply means that a firm hires local employees abroad to do jobs previously done by the company’s in-house domestic employees. Here the role of the HR department in identifying high quality, low cost talent abroad and to provide the necessary background data on things like wage rates, working conditions and productivity becomes pivotal. The HR manager also needs to make sure that there is an effective supervisory and management structure in place to manage the offshore workers. Recruitment, retention, compensation, T&D and appraisal – jobs traditionally done by the HR department hence will have to grow to compensate for the increased distances involved with offshoring.


Simply put, outsourcing is the contracting of a third party to manage a business process more effectively and efficiently than can be done in-house. The key idea behind this is that organizations can free-up resources involved in support functions2 so as to improve the performance of core functions. The improved performance resulting from this is also expected to outweigh the loss of control associated with outsourcing.

Outsourcing tends to be a uniquely HR-dependent activity as now instead of the HRM domain being restricted to a given company , the HR manager have to deal with a host of companies each having their own and generally unique culture and environment. Thus in such a scenario, the HRM function of people management is now becoming that of vendor management and change management for the outsourcing company while the vendor’s HRM would add client management to the already long list of HRM tasks namely recruitment, training and development, retention,…

Change management
Change management would involve generating organizational readiness to receive and sustain the change associated with outsourcing. This involves
  1. Identifying appropriate leadership to oversee and mange the outsourcing effort
  2. Creating a transition management plan that identifies activities to be transferred to the vendor
  3. Developing a conflict resolution structure to take care of client-vendor and internal employee conflicts.
  4. Having appropriate matrices and reporting framework in place to measure effectiveness of the outsourcing arrangement.
Shift from transactional and traditional HRM activities to transformational
India today has virtually become the back office of the world with a large number of companies outsourcing their non-core functions to India. These non-core functions include transactional3 activities such as benefits administration, record keeping and employee services and traditional activities such as Recruitment and selection, training, compensation and employee relations. This shift has lead to a company’s HRM department looking at the transformational part that is cultural change and strategic redirection and renewal even more than in the past.

Focus on Output
Any SHRM initiative always focuses on directing the individual, behaviors, culture, subsystem and environment blocks towards achieving a desired output (goal, mission, vision) .Outsourcing also focuses on the output of the process without the additional burden of the remaining five blocks which get outsourced to the service provider.

Implications on organizations
The impacts of outsourcing are not limited to the economic domain. There are also organizational implications, such as loss of control over how an outsourced activity is carried out or a service is delivered. The organization may become dependent on the external service provider and thereby lose strategic flexibility which in turn may harm its long term goals.

Another major area which is hit is the organizations culture. Partial4 outsourcing will result in the employees retained within the firm having fewer opportunities to gain broad experience and have less career chances (Greer et al., 1999)5. This means that motivation levels would reduce. Thus HRM would have to be present to reduce attrition.

Knowledge process outsourcing (KPO) even though currently in its nascent stage is the path that most experts predict the Indian BPO industry will move in the future. This will result in highly specialized knowledge based organizations specializing in one or more fields such as finance, training, etc. Thus the organization will move from a cost center to a profit center with each individual KPO employee contributing towards revenue generation giving the individual a clear sense of the value they provide.

Technology and HR
Technology and the internet have enabled the outsourcing of HR activities such as pay slip generation, retirement planning, etc. This is only possible because specialist service providers can now have real time, internet based access to their employer’s database. Technology also brings with it the demons of hacking, cracking and leakage of information as has been seen via various scandals in the BPO industry. This means that the company’s culture and subsystem will have to be tailored to meet these challenges.

Virtual team
Outsourcing also means that the lead time for training and development of new employees is extremely low as the service provider already has trained professionals and support infrastructure in place. Thus virtual teams7 can be easily setup whose lifespan is as long as the contract exists between the outsourcer and the BPO. This in turn would mean a cultural disconnect would exist the minds of the workers.

So Will SHRM continue in an independent workforce environment?

Strategic HRM refers to the overall direction the organization wishes to pursue in order to achieve its goals through people. A company’s intellectual capital such as experience and technical know how is a major source of its competitive advantage. It is also the employees of the company who implement the strategic plan of the company.

Thus it can be argued that if people get outsourced there is every chance that strategic HRM may itself get outsourced out of the company. However the points explained above clearly show that despite people moving out of the organization, HRM will continue to remain an integral part of an organizations structure.

1 Gary Dessler, Human resource management, 10th edition, Prentice Hall, 2006
2 Hiring an outsource service provider to manage low-level, non-core operations cuts off a considerable sum from the budget allocated for in-house recruitment, hiring and training of manpower
3 Noe et al, “Human Resource Management :Gaining a competitive advantage”, Chap016.ppt
4 Certain activities are retained within the organization while others are outsourced
5 Rachel Anderson, “Outsourcing - disruption and de-motivation, or an energized workforce?”,
6 Peter Bamfield , “Outsourcing - now's the time”, Dec 1999,<>
 7 Rob Aalders, “IT outsourcing : making IT work”, 2002,
8 Susan N. Houseman, “The Policy Implications of Nonstandard Work Arrangements”, 1999,

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